Ausgedruckt von
Adresse: Swadzim k/Poznania, 62-080 Tarnowo Podgórne, ul. Poznańska 54
tel. +48 61 8 950 950, fax +48 61 8 950 951, e-mail:

Rückgabe- und Reklamationsbedingungen auf

Verantwortung des Verkäufers

Der Verkäufer ist verpflichtet, dem Kunden mangelfreie Ware zu liefern. Der Verkäufer haftet dem Käufer gegenüber, wenn die verkaufte Sache einen physischen oder rechtlichen Mangel aufweist (Gewährleistung). Die Regelung dieser Haftung ist im Zivilgesetzbuch enthalten (einheitlicher Text GBl. von 2014, Pos. 121 mit Änderungen), unter Vorbehalt der nachstehenden Bestimmungen. In Bezug auf Kunden - Unternehmer, sowie Kunden, die einen Vertrag mit dem Verkäufer abschließen, der direkt mit ihrer Geschäftstätigkeit verbunden ist, wenn aus dem Inhalt dieses Vertrags folgt, dass diese für ihn keinen beruflichen Charakter hat, der insbesondere aus dem Gegenstand der von ihnen ausgeübten Geschäftstätigkeit folgt, bereitgestellt auf Grundlage der Vorschriften über die Zentrale Gewerbeauskunft, modifiziert der Verkäufer seine Haftung aufgrund der Gewährleistung für physische Mängel von Sachen, die von den Vorschriften des Zivilgesetzbuches festgelegt wird, auf folgende Weise: Der Verkäufer schließt die aus der Gewährleistung im Bereich des Umtausches der Ware gegen eine neue, mangelfreie Ware, aus, womit der Käufer sich einverstanden erklärt. 9182


The Consumer Customer, or the Customer entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act, has the right to withdraw from the Agreement without giving any reasons within 14 days from the date of its collection or being collected by person specified by the User other than a carrier. When the agreement includes many things that are delivered separately, in lots or parts, the deadline to withdraw from the agreement will expire after 14 days from the date on which you acquire possession of the last of the thing from order or a third party other than the carrier and indicated by you acquired the last part of the things (in the case of goods supplied separately), or after 14 days from the date on which you acquired the last lot or piece or a third party other than the carrier and indicated by you came into possession of the last lot or piece (in the case of goods supplied in batches or in part).

To exercise the right of withdrawal, you must inform us (please write your name, full postal address and, if available, your telephone number, fax number and e-mail) its decision to withdraw from this Agreement by an unequivocal statement (for example, the letter sent by mail, fax or e-mail).

You can use the model withdrawal form, but it is not mandatory. To keep the term of withdrawal, it is enough to send information on exercising the right of withdrawal from the agreement before the deadline to withdraw from it.

Widerrufsformular herunterladen

Folgen des Widerrufs

In the event of contract cancellation, the Consumer Customer or a Customer who is entitled to equivalent protection pursuant to Article 27 of the Consumer Rights Act, receives a refund of all payments from the Seller, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until it has received the goods back, or the consumer will supplie evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal from the agreement concluded remotely does not apply in the below circumstances.

Regulations of Art. 27 from the Act of 30 May 2014 about consumer rights do not apply to statements between companies.
Orders of customers from outside the European Union, should be well thought out, because due to the formalities and customs duties, returning the item may not be possible and economically unjustified.

Widerrufsformular herunterladen

Das Muster des Formulars zum Vertragsrücktritt das ein Kunde, der Verbraucher ist, oder ein Kunde, dem ein gleichwertiger Schutz gemäß Art. 27 des Gesetzes über Verbraucherrechte zusteht.


Upon finding a defect, The User who wants to use his rights ought to:

notify the Seller or the Guarantor (Strima Sp. z oo) of the found defect and inform the Seller or the Guarantor of the sending methood (in person by the User, or by courier) to the following address: Strima Sp. with o.o, Swadzim, ul. Poznańska 54, 62-080 Tarnowo Podgórne, Poland. This information should be given to the Seller or the Guarantor over the phone at no: +48 61 8950 950 or by e-mail address:
For customers in the Czech Republic and Slovakia, the Guarantor is Strima Czech sro and products have to be delivered to the address Strima Czech sro Železná 5, 619 00 Brno-Horní Heršpice, Czech Republic, and all of the required nformation should be given by telephone under no hotline: +420 544 226 298, or e-mail address

• prior to shipment adequately protect the product during transport. Guarantor shall not be liable for any damage to the product or other damages incurred by the Buyer at the time, before the actual delivery of the product and the release of it to the Guarantor, in particular, shall not be liable for any loss or damage during transportation, if such defects are not resulting from causes inherent in the goods sold. Damage caused by insufficient protection are not included the product's warranty.

The product delivered to the Guarantor by non-consumer under the warranty, absolutely must be accompanied by:
• proof of purchase and warranty document (if delivered with the product)
• accurate description of the problem
• contact information (apart from the return address, it is necessary to give the name of the contact person and phone number)

Seller or Guarantor will not take into account complaints and will not perform any repairs that will not contain any attachments indicated above, with the exception of claims filed by consumers.

If the data or information given in the complaint should to be supplemented before examining the file, Seller or Guarantor asks the person lodging the complaint for supplementing it in the indicated range.

Seller or Guarantor accepts reclamations within 14 days from the date of its receipt.

In the event of warranty service Guarantor will remove the fault as soon as possible, no later than 21 days from the date of acceptance the product for repair. This period may be extended due to awaiting for the parts, about what the Purchaser will be informed.

Service Request Form